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Terms of Service

Last updated August 18, 2026

These Terms of Service ("Terms") govern your use of Cadenzova Decisions (the "Service"), provided by Cadenzova ("Cadenzova," "we," "us," or "our"). By creating an account or otherwise using the Service, you agree to these Terms. If you're using the Service on behalf of an organization, you're agreeing on its behalf and confirming you have the authority to do so.

1. The Service

Cadenzova Decisions helps individuals and teams record what they decided, why they decided it, and what happened afterward. It structures a plain-language description of a decision into its reasoning, alternatives, and expected outcome using AI, stores it, and lets you search and ask questions against your own decision history. A personal space is free; business spaces (for a team or company) are available on paid plans described at checkout and in your billing settings.

2. Accounts

  • You must provide accurate information when creating an account and keep your login credentials secure.
  • You're responsible for all activity that happens under your account, including actions taken by teammates you invite into a business space.
  • An account owner or admin may invite, remove, or change the role of teammates on a business space they manage. Removing a teammate does not delete decisions they created — those remain part of the space's record, unassigned from that teammate.
  • You must be at least 18 years old, or the age of legal majority in your jurisdiction, to use the Service.

3. Your content

You retain ownership of everything you submit to the Service — decision text, voice recordings, screenshots, and anything else you enter ("Your Content"). By submitting Your Content, you grant us a license to host, process, and display it back to you and your teammates as necessary to operate the Service, including sending it to third-party AI providers for processing (see our Privacy Policy). You're responsible for having the right to submit whatever you submit, and for not submitting anything unlawful, someone else's confidential information you're not authorized to share, or content that infringes another person's rights.

4. AI-generated output

The Service uses third-party AI models to structure your decisions, propose connections between them, synthesize answers to your questions, and (on paid plans) infer likely outcomes from connected activity. AI output is generated automatically and can be incomplete, imprecise, or wrong. We ground every synthesized answer only in decisions you've actually recorded and never invent one where the data doesn't support it — but you're responsible for reviewing AI-generated content (including auto-detected outcomes) before relying on it, and every AI-authored review can be edited or overridden.

5. Subscriptions and billing

  • Paid plans are billed in advance on a recurring basis through our payment processor, Stripe. We don't store your card details ourselves.
  • You can upgrade, downgrade, or cancel a subscription at any time from your billing settings. Changes take effect according to the terms shown at the time you make them.
  • Fees are non-refundable except where required by law or explicitly stated otherwise.
  • If a payment fails and isn't resolved, we may downgrade your account to the free plan, which can limit access to features or data associated with paid-only capabilities (for example, additional business spaces or team seats beyond the free tier).

6. The Cadenzova connection

A business space can optionally be connected to a Cadenzova account (or one specific brand within it) to pull in decision-relevant activity as pending items you review before anything is captured, and to surface past decisions back into that Cadenzova account. This connection is opt-in, initiated by you, and can be changed or removed at any time from Settings. See our Privacy Policy for what data moves between the two products.

7. Acceptable use

You agree not to:

  • Use the Service for anything unlawful, fraudulent, or that violates another party's rights;
  • Attempt to gain unauthorized access to another account, space, or any part of the Service's infrastructure;
  • Interfere with or disrupt the Service, including by circumventing rate limits or plan restrictions;
  • Use the Service to submit content designed to abuse or manipulate the underlying AI models; or
  • Resell or provide the Service to third parties except as a white-label report explicitly generated for that purpose on the Agency plan.

8. Termination

You may stop using the Service and delete your account at any time by contacting us at decisions@cadenzova.com. We may suspend or terminate access to the Service for any account that violates these Terms, poses a security risk, or where required by law. Upon termination, your right to use the Service ends; see our Privacy Policy for how long data is retained afterward.

9. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the Service will be uninterrupted, error-free, or that AI-generated output will be accurate or complete. You use the Service, and any decisions you make based on it, at your own risk.

10. Limitation of liability

To the maximum extent permitted by law, Cadenzova will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or business opportunity, arising out of or related to your use of the Service. Our total liability for any claim arising from these Terms or the Service will not exceed the amount you paid us in the twelve months before the claim arose.

11. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we'll update the "Last updated" date above and, where appropriate, notify you directly. Continuing to use the Service after a change takes effect means you accept the updated Terms.

12. Governing law

These Terms are governed by the laws of Ireland, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service is subject to the exclusive jurisdiction of the courts of Ireland. If you're using the Service as a consumer resident in the European Union, nothing in this section deprives you of the protection of any mandatory provisions of the law of your country of residence, or of your right to bring proceedings in the courts of that country.

13. Contact

Questions about these Terms? Reach us at decisions@cadenzova.com.